It’s no surprise that Zoom’s Q1 earnings have been so successful. With $328.2 million in revenue (up 169% from this time last year), the platform has confirmed what we all know: Zoom has been a hit in lockdown.
What’s more impressive is that Zoom has managed to maintain its popularity despite major concerns about security and excessive data capture, which it’s been quick to rectify, even hiring Facebook’s former head of security.
On the topic of encryption, however, Zoom may have just alienated a large proportion of its users, following CEO Eric Yuan’s admission that encryption will only be available to paying users.
The reasoning behind this is sound. Zoom wants to work with the FBI and law enforcement to ensure criminals are not abusing the platform.
On the other hand, the news gives Facebook’s newly released Messenger Rooms a boost, especially as many had thought that Zoom (like Snapchat) would stay resilient following Facebook’s attempts to own this space🤔
It all raises questions over what the average user thinks about encryption and whether encryption is a basic right to all – not just those who pay for it. Alongside unlimited video call time, Messenger Rooms is surely the more popular choice now.